The digital transformation process makes use of modern digital technologies to create new businesses, modifying existing businesses, business processes, business culture, and customer experiences.
The whole exercise is a broad reimagining of business in a digital era equipping organizations with the best tools to stay in tune with the digital era and be on pace with competitors to address changing market requirements. The transformation hits many fronts when organizations think of strategies to engage with, customers.
Digital transformation can create a significant number of jobs. The overall impact of digital transformation across the industries will be a net gain of 2.1 million jobs by 2025, per studies. Digitalization can create nearly 6 million jobs in the electricity and logistics industries by 2025. The impact on jobs in the logistics industry could be positive, but many sectors may face job losses.
For businesses, digital transformation (DX) is a big opportunity for achieving a new fitness to stay competitive by way of digital-savvy staff, cost savings, diversification to new services, and an overall hike in customer satisfaction.
Digital transformation induces many types of organizational changes, and roles get reshaped in digital transformation projects.
The job opportunities include
In most cases, jobs work together for digital transformation and no single job is solely responsible for handling the entire project. The crux of digital transformation is more on people and making new roles. These new jobs get assigned to which new hires, existing employees are up-skilled and re-skilled with new skills including soft skills in line with goals.
In business organizations, senior executives might want to adopt faster digital transformation but teams inside may resist or go slow. So the transformation has to be time-bound with milestones.
That is where Digital Transformation consultants help organizations overcome the challenge by putting in place digital strategies and digital technologies for the enterprise’s forward journey.
Digital Transformation Consultancy helps companies to enhance performance. They analyze the tech infrastructure, processes, and people in an organization to strengthen the short-term performance with a pathway for long-term improvement.
The DX will also impact and transform sales, marketing, and customer service with a window to significant growth and increased customer experience. DX will work on the following areas besides personnel.
Process transformation is modifying elements of a business’s processes to hit new goals. Companies seeking a business process transformation require integrating new technology, and core systems that will also save costs.
Many companies use digital technologies to transform traditional business models. Some vibrant examples include Netflix reinventing video distribution and Apple's transformation of music delivery via I-Tunes and Uber's reinvention of the taxi industry.
In domain transformation, new technologies will redefine products and services, and non-traditional competitors will cut into the space of established players.
This transformation opens up incredible opportunities for businesses to create new value. One great example is the online retailer, Amazon which expanded into Amazon Web Services (AWS) a new market domain as the largest cloud computing/infrastructure service provider in the world giving a hot run to behemoths like Microsoft and IBM.
Digital transformation is also an extension of the early phase of the digital revolution that created roles such as search engine optimization (SE)) managers. Then came cloud computing providers and social media agencies, new sectors like the digital security and data science branches.
Digital transformation may not be a direct job provider. But more than giving direct employment digitalization works as a catalyst for employment growth. For every job in the business process outsourcing (BPO) and IT-enabled services sectors, at least three to four ancillary jobs are created. Investment in IT and communications technology infrastructure creates 1.4 to 3.6 indirect and induced jobs for every direct job.
Digital technologies fundamentally transform organizations and exacerbate challenges like re-skilling workers. The high speed of digital transformation is forcing businesses to move quickly.
For governments too, the challenge is faster action to make the workforce ready for a digital future. Shortage of digital skills is an issue. Cisco says 1 million unfilled digital security roles exist.
To address the challenge, many governments have launched digital skills initiatives like Italy which had a collaboration with Google a few years ago. The project sought to impart digital skill training through 50 hours of free online classes to thousands of youngsters.
Many youth organizations and companies joined the initiative and offered paid internships to participants. Not only technical skills employees many other skills that are hard to automate or codify were honed. They include creativity, teamwork, and problem-solving as essentials for rewarding employment.
Behemoths like Amazon thrive on customer experiences and have the ability to retain customers and attract new ones despite any disruptive event including Brexit or pandemic-related supply chain disruption. That means companies are using customer experience as the launch pad of their business models with enhancing digital experience to meet consumer demand.
Take the case of IFS Cloud an integrated, complete, and connected API solution for enterprise software solutions.
The IFS Cloud encompasses ERP, field service management, and enterprise asset management. By clubbing all these capabilities in a single product, with a platform the customer companies it can manage workflows across the spectrum of businesses, orchestrating fast-moving processes, data-flows, material, people, and workflows.
The holistic view is helping organizations to anticipate customer needs and deliver high customer value. So, it is fine-tuning at one end and strengthening the company that can create more jobs in a slew of sectors.