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Job Description

Who are we? Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open. What you will be doing We are looking for an Area Manager at Thames Water. Paying up to £65,000 per annum. This a high-profile, high pace role.

Proactive management and the continuous improvement of your area will play a vital part in what you do every day. Working in partnership with key stakeholders will mean that your area is not only thriving today but that risks and opportunities for the future are identified from all aspects, including safety, customer, people, finance, and asset performance. You will lead a team that are responsible for delivering activities on our water network in a safe, timely and efficient manner with the wellbeing of our employees, customers, communities, and the environment is at the heart of every decision. Thames Water are currently insourcing repair and maintenance teams. Previously these teams had been managed by external contractors.

This is a significant and career defining piece of work that means a significant amount of change will need to be managed across the team. Thames Water is committed to building a diverse workforce that represents the communities that we serve and thus building a team to deliver on this aspiration is important for any Area Manager. What you should bring to the role * Be accountable for all customer and network outcomes in the area for both planned and reactive activities and ensuring they are delivered to the efficiency and quality required * Take ownership of the capability and capacity of our direct and supply chain teams to have the right people in the right place at the right time * Deliver the Water Networks operational plan, whilst continually reviewing the delivery against key objectives, such as reducing leakage from our pipes, reducing supply interruptions to our customers, and delivering excellent customer service. Ensuring that decisions that are made not only are right for today but ensure the long-term success of the area * Ownership for the full customer experience, continuously looking to delight our customers every time, reducing the need for complaints and if they do, provide a solution that works for them by working with different teams across the business * Inform and influence future investment decisions for your area * Lead the operational team across your area, continuously coaching and developing them to ensure everyone can deliver to their potential * Own and deliver the safety and wellbeing plans to ensure our zero-compromise approach is in our DNA, and that a mindset of behavioural safety is embedded within your teams * Develop and embed a performance and customer focussed culture and mindset * Own the relationship between Thames Water and external stakeholders such as local councils across the area to create a seamless, collaborative relationship where we share successes in delivering our collective goals * Manage the budget to deliver value for money today, and for the longer-term future We are looking for leaders who can build high performing teams. You will need to have experience in steering teams through a period of change and demonstrate resilience and forward-thinking.

This role requires you to be a strong influencer and have great commercial acumen, sometimes taking an entrepreneurial approach to getting things rights in a regulatory environment. What’s In it for you Our competitive salary and package include a bonus, car allowance, private healthcare, an excellent contributory pension and 26 days holiday per year increasing to 30 with length of service. Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be required to participate in a rota to provide Customer Incident Support, as requested by the Company from time to time.

This may be by supporting our customers on the frontline as an Ambassador or being part of the team managing the incident as a Control Tower Lead. This is incredibly rewarding, and you’ll be given full training – it’s also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience.

Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment

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