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Business Support Administrator B66

Business Support Administrator B66


Job Description

Administrator u00A322-25k PERM B66 My client is looking for a business support Administrator to help support his business where needed. Main Responsibilities - To provide support to the Commercial Manager and within the sales department as required. - Handling customer enquiries via email and telephone and occasionally face to face.

Provide customer quotations and product information with the aim of closing a sale. - Following up quotations and generating further business. - To ensure that sales enquiries and orders are processed accurately and efficiently within an acceptable timeframe.

- Be competent in the management of inbound and outbound calls to new and existing customers to the required service delivery standards. - Handling customer complaints and issues to the satisfaction of the customer and the business. - To comply with all relevant Health and Safety regulations relating to the workplace.

- Liaise with internal departments, checking stock levels, delivery dates and ensuring order details can be adhered to. - To assist all other departments with sales/customer related issues and to ensure good working relations with all departments. - To undertake regular performance evaluation to identify appropriate training requirements.

- To maintain good housekeeping of files and paperwork systems and provide up-to date records of customers requirements. - To feedback on potential quality improvement areas to the Commercial Manager. - Other possible sales related tasks and activities.

- To understand the current ISO9001 quality assurance sales procedures and its contribution towards customer satisfaction. Send an up to date CV to nclarke@sfrecruitment.com

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