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Chief Product Officer

Chief Product Officer


Job Description

Chief Product Owner

London Office with an excellent flexible WFH Culture

Up to £150k basic + Up to £50k Bonus & Excellent Benefits – 30 Days Holiday, 16% Pension, Full Family Health Care, + Additional Flex Benefits



Global Financial Services Organization undergoing a Multi-Year Billion Dollar Digital Transformation.


This is a trillion-dollar FS client and a truly employee-centric organization with major employee initiatives, projects, and transformations underway. (Personally, my favourite client!)


The role requires a director-level high-profile role where you will have a single point of entry, engagement, and service. A strategic influencer with excellent communications skills who will be tasked with cultivating a product excellence mindset – a customer-focused framework to help my client transform into a true ‘digital’ business!



Launching a new app will be the priority alongside creating the right digital enablers and the new foundation for our future app development globally!



You will put the client at the centre of the end-to-end design and create desirable experiences that address the customers’ actual needs, wants and behaviours. Introduce a simplified set of technology choices and the right level of global reuse to realise scale and agility benefits and adapt to meet future market demands and capitalise on growth as well as delivering a mobile-first foundation for Integrated lifetime engagement!



KEY DELIVERABLES:



  • Build out digital experiences and delivery capabilities
  • Develop a roadmap to deliver a mobile-first foundation for Integrated lifetime engagement and servicing
  • Build out a core/satellite app approach built on a new mobile framework with a single app replacing separate legacy UK/EU offerings and providing the platform and standards for future app development globally
  • A single Front porch landing page incorporating aggregation and nudge capabilities
  • A single Front porch landing page incorporating aggregation and nudge capabilities
  • Digital adoption enablers - Communications & Engagement (remove paper, personalise, engage); Servicing (chat, messaging, electronic signatures); Accessibility; Policies enabling digitisation



ACCOUNTABILITIES:




Define and deliver the customer vision and strategy

Create the Business Opportunity Assessment

Define and deliver the metrics and targets related to the digital experience starting with the App

Define and deliver against the implementation roadmap

Backlog management

Backlog management


  • Implementing a new underlying mobile framework, a new set of mobile-specific journeys and experiences and helping define and implement the underlying infrastructure and support models.
  • Set the foundation for new apps in other Global markets!
  • Establishing the strategy and mobilising the significant effort and resources needed to make the step change at the required velocity
  • Re-imagine services from the outside in, from the client’s (investors) perspective.
  • Day-to-day activities of multiple agile scrums, leading ring-fenced cross-functional resources from technology, digital and various business functions
  • People leadership (and their transition into the new transformed model), stakeholder management, product delivery, change management, process improvement, customer project representation, regulatory change, risk management and oversight.
  • Refine digital vision, strategy and roadmap that’s recently been agreed upon as part of the digital strategy.



This role will evolve in line with the emerging Target Operating Model and will require innovation and performance past the application release date!

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