Are you an experienced IT Systems Engineer, looking to take your career to the next level?
Siamo are pleased to present the opportunity to join a forward-thinking provider of digital consultancy, managed services, and technology, who are looking to recruit a Cloud Support Engineer in their office in Cirencester.
Our client specialises in offering a client facing service desk to ensure a smooth running of their innovative software and WIFI based solutions. Since 2006, they have created hardware and software solutions, but recently their cloud-based solutions have taken precedence, optimising their client’s efficiency and capability to grow.
As a Cloud Support Engineer, you will have the opportunity to influence the direction for this new Cloud Service, alongside developing and producing scalable, robust, innovative Managed Services solutions for our client’s customer base.
This position will see you earning £50,000 per annum. You MUST be local to the area - NO hybrid option.
Why join our client? Benefits as below:
Bi-Annual bonus scheme
Free lunch/tea/coffee/fruit every day
Responsibilities for this Cloud Support Engineer position:
You will primarily be responsible for Level 3 Nutanix support, requiring knowledge of VMware and AHV, with LAN network skills including Mellanox, Cisco and firewalls such as Fortinet or Cisco ASA
You will be:
Managing customer relationships in conjunction with delivery teams
Working with service desk toolset to resolve issues for customers
Work with project managers, cloud architects and suppliers to ensure the Managed Service architecture is maintained and developed as the platform grows
Ensuring the cloud platform is maintained according to service requirements
Assisting with customer service delivery reporting
Acting as the 'end of the line’ for Support requests, providing L3 technical support
Monitoring infrastructure performance
Providing documentation, training, mentorship, and guidance to junior colleagues
Working with support third parties to resolve customer issues
Supporting IAAS customer base across a range of verticals
Building and maintaining a well-documented infrastructure architecture for cloud solutions including Private Cloud in enterprise data centres, for dedicated and multitenant client environments.
Evaluating Cloud initiatives for alignment with customer infrastructure, system architectures for hybrid cloud and transformation to cloud services
Skills and Experience:
Minimum 3 years’ support Nutanix platform at Level 3 or equivalent
Excellent communication skills, both written and verbal
Full driving license
Knowledge of AOS, and AOS management, including configuration management including updates, performance analysis, troubleshooting, hardware break fix, software updates
Nutanix certifications are a bonus, but not strict requirement
Ability to create, maintain and update documentation
Ability to identify, recommend and/or implement relevant security and operational services