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Customer Account Manager

Customer Account Manager


Customer Account Manager

An exciting position has become available for a full-time Customer Account Manager based in Thundridge. The successful candidate will earn £28,000+++.

As part of a bigger finance group, you will be required to report and to represent your function and take on other tasks as and when required.

The roles main responsibilities are to ensure that customer queries are resolved in a timely manner and to assist with any escalated disputes. Dealing with contractual termination if required. 

Role Requirements

The ability to connect with people in essential in this role, working collaboratively with people from other teams and departments across the organisation to provide best service for the customer.
Demonstrates tenacity, every setback to be met with opportunity.
To be completely thorough and accurate when dealing with a task. You’ll need to demonstrate your ability to complete tasks, organise them effectively and deliver them accurately. An outstanding attention to detail with an ability to reconcile complex accounts.
Knowledge and experience of Microsoft Office and accountancy software
Good time management and organisation skills. Ability to manage own workload and prioritise.
Teamwork is essential due to the varied nature of the demands within the finance team. Often requiring the ability to work with others towards the shared goal of supporting the business actively and demonstrating the finance departments standards of excellence and customer focus.
Dispute Management.
Complaints management.
At least 3 years in a similar role.
Numerate.
System skills.
Attention to detail.
Calm under pressure.
Role Responsibilities

Investigate and resolve queries relating to non-payment of invoices. Escalating and assisting with a plan to ensure full payment is received. Working with legal to prepare case files.
Keep an accurate up to date record of dispute plans. Be able to report efficiently and effectively on regular and impromptu basis by maintaining accurate records.
Always respond to queries keeping the service level agreement standards and ensuring best customer service Mode standards.
The day-to-day duties of the role are varied and include managing customer queries and escalation issues. The overall debt collecting is run by two controllers.  You will be responsible for reconciling invoices and resolving account queries.
This role is customer facing and when the customer has a query on their agreement, you will be checking agreements, invoices and checking cases in sales force.  You have a responsibility to ensure that settlements and final liabilities are of commercial interest.
You will be responsible for liaising with finance on DD reports and managing new DD.
Company

Mode Solutions is an IT Managed Services Provider focused on delivering exceptionally high levels of service across a range of digital transformation services to the UK SME market.

With over 25 years history, Mode began as a leading provider of Managed Print Services, which is the provision of hardware, software and remote and onsite support for all printing and document management needs, to SMEs across the UK.

Mode transformed its approach to market when in 2018, Private Equity backer Connection Capital completed an MBO alongside management and began a series of further investments in Mode.

Why should you apply?

The team are friendly and have a very hands-on approach.
There is opportunity for development within the business as we are acquiring a new company and our strategy will be to centralise and expand the function.
Our approach is modern and forward thinking, you will be required to have up to date skills and be confident at using systems and presenting figures.
We offer excellent benefits, and flexibility within the role.
If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

Job Specifications

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This is a full-time job. Working hours may be between 8 am to 6 pm.

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A full-time job is employment in which a person works a minimum number of hours defined as such by their employer.

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