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Customer Care Coordinator

Customer Care Coordinator


Our Theale based client is recruiting for a Customer Care Coordinator to join their great team based in Theale.

You will be required to work shifts Monday- Friday between 8-6PM ie. 8-4/9-5/10-6 this would be on a rota basis.Please only apply if you are flexible regarding hours of work.

The role

Provide outstanding customer service to improve customer satisfaction and nurture client relationships
Operate with self-awareness inspiring a culture of continuous improvement
Place customers at the centre of everything you do, understanding their wants and needs
Provide responsive action to customer demand
Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
Coordinating the daily work flow for the management of service delivery to assigned customer contracts
Answer all telephone calls promptly and appropriately, in line with contractual obligations
Proactively resolving customer enquiries within first contact
Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
Setting client expectations and striving to exceed these at all times
Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreement
Process purchase orders
Coordinate email traffic within the central shared inboxes
Upload data from service intervention records into the CMMSThe Person

Strong communication skills
Intermediate IT skills to include Excel, Word and Outlook
Self-motivated with a flexible can do attitude
Good inter-personal skills, must be able to work as part of a team as well as individually
Previous experience working in customer service or call centre environment in an office

Job Specifications

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This is a full-time job. Working hours may be between 8 am to 6 pm.

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A full-time job is employment in which a person works a minimum number of hours defined as such by their employer.

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