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Customer Service Advisor - New Business

Customer Service Advisor - New Business


No Experience Needed | Clear Progression Routes | Full Training Provided

We are looking for people who are passionate about helping people and providing outstanding great customer service

Hours: You'll work 37.5 hours a week on a rotating shift pattern between 08:00-19:00 Monday to Friday, 9:00 - 17:00 Saturday, and 09:00-13:00 Sunday. You will have to work ONLY 1 in 4 Weekends.

Location: You'll be based at our vibrant hub in Leicester, with a mix of in-office and home working.

Salary: Starting £19,800 with the added bonus of having developmental opportunities and potential to grow within the role

What will you be doing as a Customer Service Advisor?
The New Business Team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.

What are we looking for in a Customer Service Advisor?

  • An insurance background is not necessary, we see many skills as transferrable, if you have a background in customer service whether it be within a contact centre, office based, retail or a hospitality environment we'd love to hear from you
  • Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes
  • Colleagues with a positive, empathetic, and patient approach
  • Clear communicators who can build rapport and bring their personality to work
  • People proficient at navigating software systems while managing a conversation

What can we offer you?

  • 2 weeks paid training by industry experts
  • Brand new Microsoft Surface laptop and accessories
  • Structured development and reward scheme
  • Annual bonus up to 5% bonus
  • Pension match (1:1) up to 10%
  • Life insurance (4 x base salary)
  • You will work in a modern, open plan office space with a games room that you can enjoy on your lunch break
  • We promote a relaxed, friendly & diverse working environment
  • Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
  • 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
  • Refer a friend scheme - earn £500 per referral!
  • Discounted Hasting Direct products
  • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  • Cycle to work scheme, as well as discounted rail and bus travel routes
  • Discounts & cashback with well-known retailers

What happens next?

Click apply now to fill out our short application form, most of which you can auto-fill using your CV.

The application form is smart phone enabled and will take you no longer than 10mins to complete from start to end.

Your application will be reviewed by our recruitment team who will give you a call to take you through the next steps.


We look forward to hearing from you & hopefully having you become a part of the Hastings Direct family!

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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