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Customer Service Advisor (Part-Time) - Toyota

Customer Service Advisor (Part-Time) - Toyota


Are you a customer focused individual who is currently seeking a new opportunity with a highly reputable organisation? Do you want to be a part of a well established company who truly values and invests in their staff?

Sounds like you? Keep reading....

Role Info:

Customer Service Advisor (Part-Time)
Preston
Up to £24,000 OTE + Uncapped Commission
Plus Vehicle Purchase Discounts, Discounts and Cashback Offers available at over 1000 Retailers, Contributory Pension/life assurance scheme, Training and on-going development with the Award Winning Academy, Opportunity for career progression, Plus other excellent benefits/incentives
Hours Between 8:00am-6:00pm with 1 in 3 Saturdays required (8:30-1:30)

Who are we?

We have 170 years of successful international trade experience based on a spirit of innovation that still thrives within the organisation

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape Toyota is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

We are committed to building a diverse workforce and culture – everyone is welcome. You’ll develop your career with one of the world's most prestigious companies, learning alongside some of the industry’s best talent.

The Customer Service Advisor role:

Our Customer Service Team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer. Through this excellent customer experience, customers will keep coming back to us while spreading the good news about their experience.

Working for Inchcape Toyota, you will be proud to represent Toyota, and you’ll be able to thrive in an exciting environment where your role will be vital to the company's success.

Key Responsibilities:

+ Dealing with inbound and outbound calls/emails to existing customers on a daily basis.
+ You will ensure you provide the highest level of customer care and satisfaction at all times, giving the customer the best possible experience.
+ Quickly identifying the needs of the customers by listening to their enquiry and guiding them towards the service or product that will best meet their requirements.
+ Working towards achieving any targets/deadlines set.
+ Using product knowledge to upsell products or services.

About you:

+ Excellent customer service skills and communication skills
+ Likes to work with people and build good rapports with customers and colleagues.
+ Enjoys working to, and is motivated to achieve, challenging targets
+ Can use initiative and take ownership of issues
+ A strong team player
+ Good IT skills

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you maybe contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR

Job Specifications

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This is a full-time job. Working hours may be between 8 am to 6 pm.

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A full-time job is employment in which a person works a minimum number of hours defined as such by their employer.

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