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Customer Service Assistant

Customer Service Assistant

Customer Service Assistant Hours: 26 hour position available covering a 7 day rota Location: Withywood - Shrewsbury Salary: £10 per hour + benefits

Our Organisation

The Wrekin Housing Group is a socially minded organisation that makes a difference to people's lives. We do this by:

Providing more than 13,500 homes for affordable rent across Telford & Wrekin, Shropshire and Staffordshire.
Delivering care services to older people, adults with learning difficulties and people with dementia.
Channelling social investment across communities to create jobs and promote economic growth. We generate opportunities for people to gain employability skills, maximising the social value of our services and delivering wider community benefits.
At Wrekin you will be joining a team of more than 1200 colleagues who inspire positive change, communicate clearly, grow together and ensure that everyone matters. We make sure that all colleagues have the tools and training to flourish and contribute to our collective goal of making a difference to people's lives.

The Role

As a Customer Service Assistant, you will be the first point of contact to welcome Customers to the ShireLiving Scheme.

The successful candidate will be required to provide reception services and advice to all customers and visitors to The ShireLiving Scheme and respond to calls via the community alarm system and ensure visit is recorded and follow up action is taken. Your role will require you to provide outstanding customer service to our tenants and visitors in a safe, caring and inclusive vibrant community.

It is essential for you to hold a minimum of A-C's or 4-9 in English and Maths along with experience in working in a customer service environment. A NVQ Level 2 in Business Admin or equivalent or IT qualification isn't essential, but is desirable.

Given the environment you will be working in, you must be able to demonstrate effective communication, strong team working, organisational, interpersonal skills and maintaining high levels of confidentiality at all times. Taking responsibility for your own personal development, sharing knowledge and skills and learning from others within your team.

Successful candidates will be required to undertake a DBS Check

(Please see the full job description for further details)


In return, we offer you a rewarding opportunity within a supportive team of experienced mentors and peers, ensuring you thrive throughout your career.

Should you want to develop further, we'll invest in your future by offering fully-funded training. All employees are covered by our life assurance scheme and have access to a variety of other employee benefits including free on-site parking, and dedicated volunteering leave for up to 16 hours per year.

'Made With Care'

We've linked up with the Governments recently launched 'Made With Care' campaign which means if you join Choices, you will be part of the biggest reform of adult social care in a generation. There is record funding being invested to support the new social care sector including for staff training and development and if you have the values we're looking for - kindness, compassion and resilience -you will be joining a workforce dedicated to helping others and build a career that helps people live happy, healthy lives.

Our Inclusive Culture

We are committed to being an equal opportunities employer. All applications are considered on the requirements of the role regardless of gender identity, nationality, ethnicity, marital status, age, disability, sexual orientation, religious belief or background. Please refer to our Equal Opportunities Policy below for further information.

Recruitment Process

In partnership with our trusted external providers we are committed to undertaking care and safeguarding checks with all colleagues. These checks may vary according to the role you have applied for. We also ask for two references for everyone who is offered a position, one of which must be your current or most recent employer. All roles will also be offered subject to satisfactory right to live and work in the UK checks; if you need any further information on these checks please visit (url removed).

Closing date: Friday 6th May 2022
Interview date: Wednesday 11th May 2022

Reference Number: WHG1868

Job Specifications

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This is a full-time job. Working hours may be between 8 am to 6 pm.

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A full-time job is employment in which a person works a minimum number of hours defined as such by their employer.

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