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Customer Service Executive

Customer Service Executive

Customer Service Executive - Eastleigh - £21,000-£22,000 - Hybrid role working from home 2 days a week - 9-5pm Monday to Friday (This is not a call centre role)

We have an exciting opportunity for a someone with exceptional customer service and administration skills to join a friendly not for profit organisation based in Eastleigh.

You will have some phone based customer service experience, ideally within the insurance, beauty or sports sector, and you will be responsible for supporting their valued members throughout the UK.

The customer service executive will be working within a small and friendly team, where staff are truly valued and respected, and well-being is at the heart of what they do.

The Customer Service Executive duties include:

Responding to email enquiries from non members, and sending out application forms and other relevant documents
Processing new applications, data and information accurately and efficiently
Taking calls from members and answering questions regarding their membership, and processing paperwork
Actively promote products and services to members and non-members that suit their individual needs
Effectively and professionally communicate with all stakeholders and provide high levels of service to meet member needs
Actively participate in development projects and activities
Efficiently plan and manage own workload, resources and time to maximise efficiency
To undertake such other duties as may be reasonably required, including attending shows and exhibitions.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy

Job Specifications

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This is a full-time job. Working hours may be between 8 am to 6 pm.

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A full-time job is employment in which a person works a minimum number of hours defined as such by their employer.

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