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Customer Service Executive

Customer Service Executive


Job Description

Are you looking to take the next step in your Customer Service career? If so we are looking for an enthusiastic Customer Service Executive to join our thriving team!
As the first point of contact to our business, you’ll be representing us to new and existing customers, so the importance of this role cannot be overstated.
Even if you haven’t worked in a customer contact centre before, we will look to train you and provide you with the key skills you need to succeed.
Key duties and responsibilities
· Respond to around 20% email enquiries and 80% telephone call handling
· Deal with customer issues, escalating where necessary
· Accurately record and track all customer service requests and queries
· Take ownership and accountability for all customer interactions
· Report back to team leaders to improve on service
What you need
· Strong verbal and written communication
· Good at building rapport
· Organised
· Calm under pressure
CRB / DBS Check will be carried out*
In return we're offering a good salary, 5 weeks holidays, along with clear career development opportunities and rigorous training plan!
#SIDsept
Job Types: Full-time, Permanent
Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Life insurance
  • On-site parking
  • Referral programme
  • Wellness programme
Schedule:
  • Monday to Friday
Ability to commute/relocate:
  • Manchester, M33 7JQ: reliably commute or plan to relocate before starting work (required)

Job Specifications

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