POSITION SUMMARY Our Customer Services team is responsible for delivering excellent customer service, whilst maintaining and building business relationships with new and existing customers. Assisting Territory Sales Managers, Regional Managers and the Business Development team to ensure Customers receive outstanding customer Service. Acting as ambassadors for our business. KEY RESPONSIBILITIES
Processing all orders efficiently, accurately and in line with policies and procedures and advising Customers of any changes or impact on the Customer’s expectations of what they will receive and when.
To make outbound calls to Customers to ensure all orders are captured and processed in accordance with nominated delivery days.
To run and follow up on various reports to ensure that the order to payment process is fulfilled.
Promote and expand the sales of the company’s products through up selling and cross selling.
Building relationships with key customers and utilise that relationship to manage requests from the customer for mutual benefit.
Processing all internal and external orders (telephone/mail/fax/EDI) for Diversey care UK & Ireland, Food care UK&I and Taski UK&I.
Responsible for processing, investigating and resolving Customer queries using the complaint management system.
To constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers.
Working and supporting wider Team and Team Manager to achieve department KPI’s, company goals and objectives.
Play an active role in the company change process through positive communication to internal and external Customers.
Assist with other areas of the business as required, providing cover where necessary.
To be responsible for the safe working of self and others, by ensuring adherence to company Health & Safety policies.
KNOWLEDGE, EXPERIENCE & SKILLS REQUIRED
Experience or working knowledge of the following systems would be beneficial SAP
A good basic understanding of Word, Excel and Outlook and keyboard skills.
Excellent organization and communication skills.
The ability to work under pressure and to deadlines.
Excellent problem solving skills and telephone manner
Previous tele sales and/or customer services experience desirable but not essential
A keen eye for detail
PerkBox: Employee Discount and Wellbeing Platform
Annual leave: 25 days
Accident & Life Insurance: 1 x annual salary to 4 x annual salary (Linked to Employee Pension contribution %)
Enhanced Maternity and Paternity Pay
Employer contribution to pension insurance (Employee 3% & Employer 5% or Employee 4% & Employer 6%)
Accident & Death Insurance.
ABOUT DIVERSEY Diversey’s mission is to protect and care for people through leading hygiene, infection prevention, and cleaning solutions. We develop and deliver innovative products, services, and technologies that save lives and protect our environment. Over the course of 95 years, the Diversey brand has become synonymous with product quality, service, and innovation.Our fully integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner serving more than 85,000 customers in over 80 countries with a network of approximately 8,500 employees globally. We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets. We provide customers peace of mind by helping maintain their brand integrity so they can focus on growing their business. Through end-to-end repeatable services, we deliver the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability. Job Types: Full-time, Permanent Schedule:
Monday to Friday
Customer Service, Telesales or Inbound Call handling: 2 years (required)