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Desktop Support Engineer

Desktop Support Engineer


Desktop Support Engineer

Vacancy Type:

Permanent

Location:

Cheltenham

Description

Join our client on their continued mission to push the boundaries of possible across land, sea, air, space, and cyberspace. Enjoy a culture where your voice is valued and start contributing to their team of passionate professionals providing real-life solutions to the world's biggest challenges. They take pride in creating purposeful work and allowing their employees to grow and achieve their goals every day by Defining Possible. With their competitive pay and comprehensive benefits, they have the right opportunities to fit your life and launch your career today.

Your Opportunity to Define Possible.

Salary: £23,000 - £25,000
British Eyes Only

Job Description

Due to business growth and to supplement major non-recurring projects, a dedicated person is required to support the EMEA customer base at Cheltenham and be a member of the Service Desk. Providing end-user services, including help desk and technical support services.

Your Benefits:

Flexible working schedules - we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have.
Flexible Benefits Package - choose which benefits you want to satisfy your personal needs. Core Benefits provided for you are Healthcare, Dental, Life Assurance and Pension. Benefits you can flex include Critical Illness Cover, Health Cash Plan, and Health Assessments.
Employee Incentive Programme - exceptional performance is recognized through our annual incentive programme which is awarded to top performers who excel.
Career Development - opportunity for ongoing professional development and career growth opportunitiesDifferent thinking for a Different world

Your Responsibilities:

Provisioning of end-user services, including help desk and technical support services. Ensure that all requests from users are logged, updated and closed in line with operational level agreements.
Install, configure and deploy computer system hardware and software including but not limited to operating system and application software. Troubleshooting of end user hardware, software and peripheral devices.
Administer and maintain end user accounts, permissions, and access rights.
Provide technical, operational and training support to departmental personnel for all computer related equipment, peripherals, accessories and components.
Practice asset management for IT hardware, software, and equipment. Maintain hardware/software inventory Your Experience

Exceptional communication skills, ability to write technical documents.
An engaging and 'can do' attitude with a willingness to learn on the job.
Ability to work individually or as part of a team.
Ability to multi-task, work under pressure and to tight deadlines.
Knowledge of SCCM, Active Directory, Exchange and Collaboration tools - Zoom, Webex and MS Teams. Windows 10, Microsoft Office 2016 and M365, Microsoft SharePoint 2013, Skype for BusinessWe are the face of Enterprise Services and provide a friendly, customer focused service for our customers to ensure their business needs are met to deliver the company's goals and mission.

You will be part of a team that drives customer satisfaction and continuous service improvement across the EMEA regions, providing first class service to agreed service level agreements. You will have the opportunity work and grow within the team, learning from highly technical and qualified professionals.

We believe that creating a team that values diversity and fosters inclusion is essential to great performance. We know the best ideas come from diversity of thought, background, perspective, culture, gender, race, age and many other elements. We welcome candidates from all backgrounds and particularly from communities currently under-represented within our industry. We treat everyone with respect and foster safe and inclusive environments.

How you will make a difference

About Our Responsibilities:

Our customers operate in unique environments which offer new and exciting challenges every day, cultivating a place where you can learn and thrive, working alongside the best minds in industry. We'll give you space to develop your career, where your ideas can shape the future of our dynamic business.

We promote collaboration to achieve more than we could imagine, together. And within a respectful and inspirational environment, we value what you say and do.

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy

Job Specifications

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