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Fraud Investigator

Fraud Investigator


Job Description

Fraud Advisor
Clayton Le Moors, Accrington
£19.888- £23.398 Per Annum + Benefits
About us
Now part of the Fraser group Studio Retail are one of the UK’s largest mail order and online retailers, providing a personal shopping experience, #trusted by over 2.5 million loyal customers each year via studio.co.uk and ace.co.uk websites as well as our catalogue. We are year round retailer selling anything from Branded clothing & footwear to homeware and personalised gifts, not to mention our huge traditional Christmas range.
We are based in Clayton-Le-Moors near Accrington with great public transport & motorway links across the Northwest of England.
About the Opportunity
At Studio, we are constantly evolving & transforming, and we now have exciting opportunities to join our busy, growing Financial Services team.
As Fraud Advisor you will investigate potential and actual cases of fraud, providing victim of fraud support, ensuring that all cases are resolved whilst maintaining all regulatory and legislative standards and expectations
Reviewing and assessing potentially fraudulent activity across SRLs new and existing credit customer base, taking appropriate actions to maximise loss prevention
Providing first point of contact support for victims of fraud, preventing loss prevention and protecting EGL brand reputation
Providing credit investigation support as required
Adhering to all compliance, governance, risk and EGL standards, ensuring that the right customer outcomes are achieved
Who are we looking for?
Experience of working within the retail, financial services sector
Good working knowledge of financial sector compliance and governance, i.e., FCA, TCF, GDPR is desirable
Knowledge of fraud investigation is desirable
Good awareness of current fraud industry hotspots, means of attack and money laundering flags
Ability to deliver in a fast-paced environment
Delivery and customer focussed
Track record in effective customer and complaint handling
Is analytical, pragmatic and systematic in approach to problem solving and investigations
Ability to manage conflict and knows when to escalate
Ability to analyse requirements in processes and provide feedback
Self-motivated with the ability to work individually and as part of a wider team
Attention to detail
Excellent communication skills, both verbal and written
IT literate
Why Studio Retail?
Studio Retail is a growing business with a developing Financial Services team. This is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!
We offer a great benefits package including flexible working hours and free parking, and would love to hear from you if you think we could be the right company for you to ‘express yourself’ and grow your career.

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