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Junior Support Engineer

Junior Support Engineer


Ref:                 14070

Role:                Junior Support Engineer

Location:          Horley (2 days a week in office and 3 from home)

Salary:             up to £30k DOE

Summary:

Are you a recent IT graduate with a 2:1? We are looking for a Junior Support Engineer to join a leading metering and utilities company. As the Junior Support Engineer, you will provide technical support of company software systems, document and keep company procedures up to date, maintain accurate systems data, ensure scripts run as expected, and troubleshoot basic errors. To be successful in this role you will need a 2:1 degree in an IT related discipline, have an intermediate knowledge of Excel, Word, and Outlook, and be a strong problem-solver. If this role sounds like a good fit for you, apply today! 

Key responsibilities:

See that Setups are done to a high standard of accuracy
Help to maintain accurate systems data
Ensure scripts run as expected and troubleshoot basic errors
Provide technical support of company software systems to other teams as necessary
Consult with other departments when required to understand and solve technical issues
Document and keep company procedures up to date.
Participate in regular training activities to maintain and develop skills and knowledge.
Adhere to all policies, procedures and working practices.Skills and experience required: 

Articulate, professional and clear verbal communication skills.  
Present information clearly and in an engaging way.
Good interpersonal and rapport-building abilities.
Precise and appropriate written communication skills.
Good listener; can understand the needs of customers and colleagues
Strong problem-solving and analytical abilities
Keep up to date with advances in business area, new methods and ways of working.
Strong administrative and organisational skills.
Intermediate knowledge of Excel, Word and Outlook.
Confident and accurate use of departmental computer systems/databases

Job Specifications

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This is a full-time job. Working hours may be between 8 am to 6 pm.

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