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On-boarding Administrator (energy / utilities)

On-boarding Administrator (energy / utilities)


Ref:                             CB-14073

Role:                           On-boarding Administrator (energy / utilities)

Salary:                         £18,000 -£24,000 + benefits

Location:                     Dartford

Summary:

Have you worked in energy or utilities in an administrative role?  A large global energy consultancy is looking for an On-boarding Administrator to support the EMEA Onboarding team to onboard clients across Europe. In this role you will manage and support onboarding projects, build strong relationships with clients, assist with all queries, and understand utility contracts and bills. To be successful in this role you will need to have previous experience of working in a data driven customer focused role, be fluent in an additional European language, and have Admin, Data management, and analysis experience. Previous experience working within the energy industry across Europe is preferred. If this sounds like the role for you, apply today! 

Key responsibilities:

Build and develop strong supplier relationships to obtain required data from various team
Manage and support onboarding projects
Understand utility contracts, bills, in an efficient & timely manner
Assist with queries, make improvements, and ensure continuing levels of client satisfaction
Ensure that all agreed client SLAs/KPIs are achieved
Liaise with other members of the company to resolve any client queries quickly and efficiently. 
Understand all products and support other teams as and when required

Skills and experience required:

Fluent in 2 European languages including English
Admin, Data management, and analysis experience
Excellent organisational and workload management skills
Preferred experience working within the energy industry across Europe
Experience In managing large sets of complex data
Experience in a client-facing role working directly with customers
Ability to build and maintain both client and supplier relationships
Skill in analysing and interpreting utility and tariff data
Ability to handle deadlines and high-stress situations periodically

Job Specifications

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This is a full-time job. Working hours may be between 8 am to 6 pm.

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