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Recruitment Business Partner

Recruitment Business Partner


Job Description

Where We Celebrate You

At Teleperformance, we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people.


We’re looking for bright minds, creative influencers, and status-quo challengers that need a platform for their ideas to shine. A forum where they can speak their truth. Where they can be authentic. Where integrity is part of the organization’s DNA. Where there’s a safe space for them to be heard. Where ideas can transcend all boundaries. Where they are respected, beyond labels.


You’ve got the skills and motivation. We’ve got the tools, the technology, and the development programs. We will design the right career path and support your professional growth right from the start. We will encourage you to display your individuality. We will guide you to achieve the right work-life balance. We will foster the power of communication and motivate teamwork. We will embrace collaboration efforts with other bright minds to deliver the best outside-the-box ideas.


Together, we create the right combination that tackles any customer service industry challenge. Together, we will build the best digital business integration solutions for the world’s biggest brands.


Welcome to Teleperformance, where we celebrate you.


Your Footprint as a Recruitment Business Partner Will Be…

… to own the interview and selection process for all job applicants for operational roles in their business area, ensuring the best possible impression of Teleperformance as an employer of choice can be experienced.


The role takes on a comprehensive business partnering approach to ensure success by actively collaborating with stakeholders and team members from all critical departments, including Operational Delivery, HR, Training, Workforce Management, and others. It is a vital component of the role to ensure a complete understanding of the local business and client needs.


In this role, you will take proactive steps to obtain the correct sources of information and translate this into effective recruitment practices.


As a Recruitment Business Partner, You Will…

  • Perform comprehensive targeted research to identify qualified candidates via internal databases, job boards, schools, professional associations, business contacts, and other research personnel
  • Research, assemble and analyse data to effectively make recommendations regarding recruiting efforts
  • Screens and interviews candidates to ensure their qualifications meet the requirements of open positions
  • Ensure qualifications are met and schedule interviews for hiring managers and executives
  • Oversees all pre-employment requirements (Background investigations, reference checks, drug testing, credit checks, fingerprinting, etc.) to ensure compliance and proper applicant status progression for record maintenance
  • Collaborates with Leaders and Human Resources on Recruiting specific issues related to new hire requirements, compensation, EEOC, etc.
  • Build and maintain professional relationships with internal and external Recruiting resources
  • Create a best-in-class candidate experience by maintaining a professional and accurate representation of Teleperformance to all candidates
  • Review onboarding completion to ensure new hew hire paperwork is complete and accurate before progressing candidate through the life cycle
  • Effectively communicate expectations to candidates
  • Communicate employment offers and orientation requirements to candidates
  • Accurately maintain recruiting data by timely dis-positioning and reporting
  • Research and recommend new sources for active and passive candidate recruiting
  • Assist with other duties as assigned
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment


What Will You Need to Succeed?

  • Bachelor’s Degree (or equivalent experience) in Human Resources, business management, labour relations, or related fields.
  • Proven experience working in the recruiting industry.
  • 1-2 years of recruiting and interviewing experience, preferably in the BPO market
  • Experience recruiting for executive and professional positions
  • Experience with salary negotiations
  • Efficient time management
  • Sufficient depth of knowledge in UK employment law is strongly preferred
  • Ability to influence across a matrix of business constituents
  • Excellent customer service skills and building rapport with employees, management, and vendors
  • Excellent verbal and written communication skills
  • Must be a quick learner and quick problem solver
  • Must have proficiency in Microsoft Office
  • Ability to express innovative thoughts/ideas about recruiting and overall employee experience
  • ATS Experience - preferably ICIMS experience
  • Excellent attendance history is required
  • Proficient use of Microsoft Office tools, including MS Word, PowerPoint, Excel, Outlook, and others
  • Language skills – (detail if languages are required for the relevant business area/client)
  • Comprehensive knowledge/experience using Applicant Tracking Systems, such as JobTrain, Taleo, SAP, etc.


The Leadership Competencies for Exceptional Potential Are…

  • Smart and Decisive with Data
  • Transformational Leader – Empathy, E.I. & Resilience
  • Agile Mindset
  • Adaptability
  • Global Thinker
  • Innovative and Creative
  • Purposeful and Impactful
  • A True Partner
  • Authentic and Connected Leader
  • Infinite Learner
  • Digitally Smart


You Should Be Excited to Join the TP Family Because…

  • We encourage you to live well. To establish the right work-life balance.
  • We want you to focus on your future with our financial benefits plans.
  • We want you to keep learning, with excellent leadership development options for everyone.
  • We encourage you to be creative and to provide outside-the-box solutions.
  • We care about our citizens of the world with our great give-back programs.
  • We work hard to cultivate a supportive and welcoming workplace for everyone.
  • We encourage a full range of diverse and talented candidates to apply for our positions.
  • We are committed to building an inclusive workplace with our DE&I programs.
  • Our Cloud Campuses open their doors for you to lead from any location on the globe.


Is There a Fine Print?

No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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