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Repairs Manager

Repairs Manager

Greenacre Recruitment are working with a social housing provider in the Buckinghamshire area to source a Repairs Manager on a full-time, permanent basis.

What you will need to do:

Lead an effective, responsive and tenant-led repairs service with our contracting partners for responsive repairs and voids works

Keep a close eye on the quality of our services, always thinking about how we can improve results for tenants

Make sure our tenants and leaseholders inspire and influence the design, delivery and outcome of everything we do

Help make sure our vision, mission and values influence every aspect of our business

Keep on top of delivering an excellent repairs service in line with our service standards

Support stakeholders by always having an overview of the repair service to make sure we use resources as effectively as possible.

What you will be responsible for: (Some of...)

Providing technical repairs support and direction to our teams and external customers. This will involve site visits to inspect works, diagnose defects, identify solutions, investigate complaints and agree follow-up works, as well as helping with home, estate and void inspections

Leading a team of Technical Officers with a positive, can-do attitude to encourage excellent service outcomes

Developing our repairs service so it’s flexible, by leading and taking part in the out-of-hours rota system (one week in every four) to provide ad-hoc evening and weekend phone support for contractors and tenants if emergency situations arise

Making sure void times reduce and rental loss and waiting times minimise for new tenants by encouraging speedy repairs to our empty homes

Making the best use of our resources in line with good management practice and financial standing orders, including our commitment to health and safety and value-for-money

Working to deadlines to provide technical support from the referral stage through to completed works

Balancing how we achieve customer satisfaction targets with resource demands and value-for-money objectives

Previous Experience

Ideally within the social housing/property maintenance sector

Experience of managing people, budgets, resources and delivering excellent services with a focus on excellent customer care

Somewhere that means you have a clear grasp and practical knowledge of improvement and maintenance requirements, current challenges facing housing associations, health and safety requirements, building regulations and other relevant legislation

A relevant qualified background (HNC/CIOB/RICS) or equivalent professional qualification or relevant experience

Managing technical teams, contractors and operatives successfully

Job Specifications

There are hundreds of Public Sector jobs on our platform. 

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This is a full-time job. Working hours may be between 8 am to 6 pm.

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A full-time job is employment in which a person works a minimum number of hours defined as such by their employer.

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