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Retail Customer Service Representative

Retail Customer Service Representative


People dont just come here to place bets. They come for the experience.

And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home.

If youre a people person, youll love working in William Hill. Whats more, well give you great training and plenty of incentives to keep you motivated.

What this role is about

  • Welcoming customers with a friendly face
  • Taking their bets and assisting with queries
  • Showing customers how to use betting terminals
  • Getting to know your customers to champion safer gambling at all times
  • Supporting managers with shop displays and opening/closing

Why do it

Hours. Weve a range of full and part-time hours on offer.

Salary. We pay the National Living Wage as a minimum, not just to people over 25. Whats more, theres the opportunity to earn a quarterly performance bonus too.

Holiday. On top of a 28-day holiday allowance, youll get a paid day off for your birthday.

Pension plan. Well match your pension contributions to 4%.

Staff discounts.When youre part of William Hill, youll enjoy great discounts in high street shops, cinemas and even holidays.

Who we are

With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966.

We offer a Balanced approach to shift patterns with a range of full and part-time jobs, with flexible hours, shifts to suit you and an unrivalled opportunity to develop through Build. Our approach to Belong means all colleagues have a voice, and feel heard and we can all work on the same side to achieve our goals.

Internally this is known as a Customer Experience Assistant.

Job Specifications

Sales Managers and Sales Assisting Executives are needed on our online job portal. 

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Careers advise for Retail paths can be found on our online marketplace. 

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