Job Title: Client Services Coordinator within a successful telesales team.
Monday to Friday 8:30am to 5:00pm £22,000 +£400 per month bonud
Job purpose: To assist in the achievement of sales, profit and customer service targets.
Grow and develop new and lapsed accounts within defined portfolio against targets working with other sales staff to achieve maximum potential.
Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.
Deal with all customer issues/queries/request for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required.
Manage out of stock items by communicating with purchasing and advising customer accordingly.
Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control, and credit control to ensure maximum customer service levels are achieved.
Skills & Competence:
QUALITY OF WORK
Demonstrates a high degree of attention to detail, thoroughness and a methodical approach to work. Works at a pace that matches the requirements of the business and recognises the importance of timely completion of tasks.
Ability to establish and maintain working relationships with others. Shares information and resources with others as required. Ability and willingness to follow instructions of management, and respond to requests from others in the team in a helpful manner. Contributing work and effort to group performance to meet agreed upon objectives and achieve team success.
COMMUNICATION & INTERPERSONAL SKILLS
Ability to listen and understand information. Presents information in a clear and concise manner. Knows appropriate way of communicating with customers, peers and line managers and external stakeholders. Demonstrates respect for all individuals in all forms of communication. Treats people fairly and courteously.
Shows a genuine interest in and makes sure the needs of the customers are met in a way that benefits both the customers and the organisation. Demonstrates an understanding of the needs of internal and external customers. Ensures actions of self and others meet or exceed customer requirements.
Monitors and manages own time to ensure daily objectives are met. Develops and improves procedures in agreement with line manager. Accepts additional challenges and responsibilities willingly and assist others. Self-reliant.
PLANNING & ORGANISATION
Adapts to changes and uses resources effectively. Together with line manager, sets objectives, establishes priorities and develops plans.
Willingness to work extra hours or help out in areas outside of role. Use of initiative to ensure tasks are completed. Supportive of manager and wider team goals and objectives.
QUALIFICATIONS & EXPERIENCE
Good communication skills, previous customer service role ideally in a telesales environment