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Call Center - The Essential guide

Call Center - The Essential guide

The Contact Center industry is $300B+ and growing and is increasingly becoming the epicenter of most organization. Success at most organizations hinge on how well the contact or call center operates.

Overview

About this Course
58% of Customers stop doing business with companies simply because of a bad interaction with a call center according to Harris Interactive. 78% of customers abandon a sale because of bad experience with a call center. The Contact Center industry is $300B+ and growing and is increasingly becoming the epicenter of most organization. Success at most organizations hinge on how well the contact or call center operates.

Simply put the call center is the most important group at most organizations today. As it has responsibility for customer relationships and often a significant part of sales as well. My goal is to help demystify the call center so you can be better either as an employee or a leader in the call center.

Learn and Master the Essentials of the Call Center

History of the Call Center
Evolution of the Call Center
Types and functions of the Call Center
Call Center Technology
Management within the Call Center
Call Center and Your Career
Contents & Overview

This course has over an hour of Content with most of it being one on one video content. It is designed for anyone regardless of skill.

In this course You will learn why call centers exist, the role it plays in most organization, it's terminology, technology and processes. Last but not least you will learn how to leverage the call center for your career.

What are the Requirements?

An understanding of the English Language

What am I getting?

Over an hour of content

By the end of this course the call center will cease to be a mystery, you will enjoy learning how to excel in a call center
You will provide better service to your customers as a manager
You will have a fundamental understanding of how this whole call center thing started, the role it plays today
Lastly, you will have a clear understanding of how to capitalize on it's potential for your career
Who is the target audience?

If you already work in a call center this course is for you
If you are interested in call centers this course is for you
If you are interested in Customer Service or Telesales this course is for you
Basic knowledge
Basic Understanding of business

Course Information

Basic Understanding of business

What you will learn
Excel at operating and working in a call center
Build an executive level careers from call centers

This Course is meant for call center employees, supervisors and support staff. This course is not for you if you are already a director or a veteran of the call center industry

• Lifetime Access to Each Course
• Certificate on Completion of Course
• No Extra Charges Or Admin Fees
• Easy Access to Courses
• High Priority Support After Sales.
• Big Discounts on Individual Courses

Course Specifications

Explore hundreds of Personal Development courses including Mindfulness and Emotional Intelligence. 

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Adult education is the non-credential activity of gaining skills and improved education. 

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Online education is electronically supported learning that relies on the Internet for teacher/student interaction. 

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A short course is a learning programme that gives you combined content or specific skills training in a short period of time. Short courses often lean towards the more practical side of things and have less theory than a university course – this gives you a more hands-on experience within your field of interest.

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Course duration is 24 hours.

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