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ComputerCavalry: IT Help Desk Ticketing System Training!

ComputerCavalry: IT Help Desk Ticketing System Training!


In this class you will be instructed in the various ways to successfully create and submit great customer support tickets.

Overview

Description
In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!

Basic knowledge
Customer Support
IT Ticketing
Tech Support

Course Information

Customer Support
IT Ticketing
Tech Support

What will you learn
How to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!

IT professionals or those seeking a career in customer support

• Lifetime Access to Each Course
• Certificate on Completion of Course
• No Extra Charges Or Admin Fees
• Easy Access to Courses
• High Priority Support After Sales.
• Big Discounts on Individual Courses

Course Specifications

IT and Computing courses are available to study on our learning platform. 

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Adult education is the non-credential activity of gaining skills and improved education. 

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Online education is electronically supported learning that relies on the Internet for teacher/student interaction. 

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A short course is a learning programme that gives you combined content or specific skills training in a short period of time. Short courses often lean towards the more practical side of things and have less theory than a university course – this gives you a more hands-on experience within your field of interest.

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Course duration is 24 hours.

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