This course will develop skills on how to deal with difficult costumers & build rapport as well as provide an increase in overall customer satisfaction throughout your organization.
When customers contact your business, they want to speak to a well-educated agent with high customer service skills and a positive attitude! This Customer Service course is here to help you build those skills and get to the highest standard possible of customer service. This course will develop skills on how to build rapport, deal with difficult customers, and improve your listening skills and much more. Improving and building upon these skills will result in an increase in overall customer satisfaction in your business, and a better team!
You do not need any prior experience or knowledge to take this course, although proficiency in using a PC is reccomended.
This course can help you in a variety of job roles such as Customer Service Advisor, Manager, Team Leader, etc.
You are able to pay in full upfront, or in monthly installments (subject to a credit check.)
Online education is electronically supported learning that relies on the Internet for teacher/student interaction.
An academic certificate is a document that certifies that a person has received specific education or has passed a test or series of tests.
Thinking of online study? StudyLearnGrow provides numerous distance learning courses.