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Handling Aggression

Handling Aggression


This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence.

Overview

About this Course
This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped to:

Understand the human and financial costs of aggression and violence
Recognize the warning signs of impending aggression
Develop strategies for preventing aggression; defusing it; and dealing with the aftermath.
No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.

This course will make you better informed and more confident in facing potentially violent situations.

Who is the target audience?

If your work brings you into situations where an aggressive response is possible, then this course is for you. It will teach you the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts and dealing with the aftermath.
Basic knowledge
You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that you're ready to start.

Course Information

You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that you're ready to start.

What you will learn
Recognize common causes of aggression
Be better prepared for preventing difficult situations escalating into aggression
Feel more confident in dealing with situations if or when aggression arises
Appreciate what is involved in dealing effectively with the aftermath of an aggressive outburst

If your work brings you into situations where an aggressive response is possible, then this course is for you. It will teach you the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts and dealing with the aftermath.

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Course Specifications

Choose from our Psychology courses and degrees that include Psychology and Sociology.  

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Adult education is the non-credential activity of gaining skills and improved education. 

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Online education is electronically supported learning that relies on the Internet for teacher/student interaction. 

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A short course is a learning programme that gives you combined content or specific skills training in a short period of time. Short courses often lean towards the more practical side of things and have less theory than a university course – this gives you a more hands-on experience within your field of interest.

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Course duration is 24 hours.

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