Study Learn Grow
How to Deal with Difficult, Angry, and Upset Customer's and Still Remain Calm

How to Deal with Difficult, Angry, and Upset Customer's and Still Remain Calm

This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

Overview

About this Course
Course Overview

Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.

This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well.

Basic knowledge
No Prerequisites required for this course

Course Information

No Prerequisites required for this course

What you will learn
By the end of this Handling a Difficult Customer Online Short Course, you will be able to:

Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances
Course Outline

Module One: Getting Started
Module Two: The Right Attitude Starts with You
Module Three: Stress Management (Internal Stressors)
Module Four: Stress Management (External Stressors)
Module Five: Transaction Analysis
Module Six: Why are Some Customers Difficult
Module Seven: Dealing with the Customer Over the Phone
Module Eight: Dealing with the Customer in Person
Module Nine: Sensitivity in Dealing with Customers
Module Ten: Scenarios of Dealing with a Difficult Customer
Module Eleven: Following Up with a Customer once you have Addressed Their Issue.
Module Twelve: Wrapping Up
Course Fast Facts

Easy to follow and understand
Only 6 to 8 hours of study is required
Unlimited, lifetime access to online course
Delivered 100% on-line and accessible 24/7 from any computer or smartphone
You can study from home or at work, at your own pace, in your own time
Download printer friendly course content

Customer Service Representatives, Front Desk Representatives, Business Owners and anyone who interacts with customers as part of their job

• Lifetime Access to Each Course
• Certificate on Completion of Course
• No Extra Charges Or Admin Fees
• Easy Access to Courses
• High Priority Support After Sales.
• Big Discounts on Individual Courses

Course Specifications

Our educational platform has numerous Retail courses including Sales and Marketing. 

See All Courses

Adult education is the non-credential activity of gaining skills and improved education. 

See All Courses

Online education is electronically supported learning that relies on the Internet for teacher/student interaction. 

See All Courses

A short course is a learning programme that gives you combined content or specific skills training in a short period of time. Short courses often lean towards the more practical side of things and have less theory than a university course – this gives you a more hands-on experience within your field of interest.

See All Courses

Course duration is 24 hours.

See All Courses

Study Learn Grow

Related Jobs