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How To Handle Cranky Customer Problems

How To Handle Cranky Customer Problems

This course consists of several video lessons & a transcript of the lecture. It takes a little more than 45 minutes to complete.

Overview

Without customers, we don’t have a business. But what can or should we do if one of our customers is cranky?

Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting drawn into their drama, whatever that is.

This program is based on behavioral psychology and discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer’s problem. This is especially useful if you are an entrepreneur and your customers.

The goal of this program is to help you learn how to use the science of behavior to respond professionally even in situations where the people around you are freaking out.

This course consists of several video lessons & a transcript of the lecture. It takes a little more than 45 minutes to complete.

If you want to learn how to not get drawn into other people’s drama and improve outcomes for yourself and your customers, take this course.

Course Information

How to respond professionally even in situations where the people around you are freaking out
This course focuses on behavioral conditioning and what works to de-escalate behavior

Respond to problems in a way that will actually help
Stand your ground while still being compassionate
Avoid getting drawn into other people's drama

Sales professionals
Customer relationship professionals
Entrepreneurs
Conflict Coaches

• Lifetime Access to Each Course
• Certificate on Completion of Course
• No Extra Charges Or Admin Fees
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• High Priority Support After Sales.
• Big Discounts on Individual Courses

Course Specifications

Our educational platform has numerous Retail courses including Sales and Marketing. 

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Adult education is the non-credential activity of gaining skills and improved education. 

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Online education is electronically supported learning that relies on the Internet for teacher/student interaction. 

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A short course is a learning programme that gives you combined content or specific skills training in a short period of time. Short courses often lean towards the more practical side of things and have less theory than a university course – this gives you a more hands-on experience within your field of interest.

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Course duration is 24 hours.

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