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This course is aimed at managers, accountants and finance staff working in small and medium sized businesses.


This course is aimed at managers, accountants and finance staff working in small and medium sized businesses.

There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business.

This course is designed to help. In it I present performance measures that work for small and medium sized businesses. The emphasis is on KPIs that are easy to measure, easy to understand and which provide valuable information about the performance of the business.

There are 28 KPIs presented in this course split into four areas of the business:

customer focussed KPIs
Employee focussed KPIs
KPIs of operational performance
KPIs of financial performance
As a manager of a small or medium-sized business, this course will help you to:

Understand which KPIs work best, and are simplest to implement, in a small or medium-sized business
Build a simple framework of KPIs that will present information on the performance of the most important aspects of the business
Establish a straightforward method of monitoring and reporting data that focuses attention on improvement
Interpret the results of the measures, and take action accordingly, while identifying and filtering out false alarms
Develop confidence in performance analysis and use it effectively in the management and improvement of the business
There are examples, and exercises, throughout the course to aid your learning

Thank you for your interest in this course. I hope you enjoy it

Basic knowledge
There are no pre-course requirements

Course Information

There are no pre-course requirements

What will you learn
Why we measure performance
What makes a good measure?
Presenting performance data
Customer focussed KPIs for SMEs
Employee KPIs for SMEs
Operational KPIs for SMEs
Financial KPIs for SMEs
Ten KPIs to get Started

Who this course is for:

Managers in small and medium-sized enterprises
Finance managers
Finance and accountancy students
Students of business management

• Lifetime Access to Each Course
• Certificate on Completion of Course
• No Extra Charges Or Admin Fees
• Easy Access to Courses
• High Priority Support After Sales.
• Big Discounts on Individual Courses

Course Specifications

Find Project Management courses including Customer Service and Management. 

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Adult education is the non-credential activity of gaining skills and improved education. 

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Online education is electronically supported learning that relies on the Internet for teacher/student interaction. 

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A short course is a learning programme that gives you combined content or specific skills training in a short period of time. Short courses often lean towards the more practical side of things and have less theory than a university course – this gives you a more hands-on experience within your field of interest.

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Course duration is 24 hours.

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Study Learn Grow

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