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Win-Win Negotiation and Conflict Management

Win-Win Negotiation and Conflict Management

In the “Win-Win Negotiation and Conflict Management” course, you will learn strategies to create win-win negotiation agreements and develop a game plan for effective negotiation.

Overview

About this Course
In the “Win-Win Negotiation and Conflict Management” course, you will learn strategies to create win-win negotiation agreements and develop a game plan for effective negotiation. In the module "Develop Your BATNA" students learn how to generate outside options (Best Alternative To Negotiated Agreements) to increase power and leverage at the bargaining table. In the module "Target Points and Anchoring" students learn how to optimally set goals and aspirations to avoid the “winner’s curse” and “chilling effect”. In the module "The Art of Concessions" students learn when and how to make concessions and convincingly persuade the counterparty to make concessions. In the module "Win-Win Negotiation" students learn specific techniques that result in better financial deals as well as improve relationships and trust at the negotiation table. In the module "Creating Value" students learn what to reveal and what to conceal and how to use information to build mutual gains. In the module "Interests, Rights, and Power" students examine their own conflict styles and understand how their communication style affects the quality and likelihood of successful conflict resolution. In the module "Conflict Escalation and Irrational People" students learn strategies on how to neutralize angry, emotional people, and successfully re-open negotiation when trust has been broken. In the module "Reputation and Ethics" students learn the 5 key metrics for assessing negotiation ethics and the 4 key types of negotiator reputations including, “cream puffs”, “nice-and-reasonable”, “tough-but-fair” and “liar-manipulators”.

Basic knowledge
Negotiation
BATNA, Reservation Price, Target Point
Concessions
Creating Value and De-escalating Conflict

Course Information

Negotiation
BATNA, Reservation Price, Target Point
Concessions
Creating Value and De-escalating Conflict

What you will learn
Learn how to negotiate in a collaborative fashion in large and small business situations

For persons who have to communicate professionally for example if negotiations are part of their main tasks
For everyone who needs to improve their communication skills, be it for professional or personal reasons

• Lifetime Access to Each Course
• Certificate on Completion of Course
• No Extra Charges Or Admin Fees
• Easy Access to Courses
• High Priority Support After Sales.
• Big Discounts on Individual Courses

Course Specifications

Find Project Management courses including Customer Service and Management. 

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Adult education is the non-credential activity of gaining skills and improved education. 

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Online education is electronically supported learning that relies on the Internet for teacher/student interaction. 

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A short course is a learning programme that gives you combined content or specific skills training in a short period of time. Short courses often lean towards the more practical side of things and have less theory than a university course – this gives you a more hands-on experience within your field of interest.

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Course duration is 24 hours.

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